Call center agent passionate about call center management, using customer service excellence tactics and developing own team skills to achieve organizational goals.

JOB RESPONSILIBILITIES

• Skilled call center employees for investigation of infectious diseases within required timeframe
• Cater for multiple languages including the Asian dialects.
• Daily calls to conduct full investigation of cases.
• Entering data accurately into the electronic systems and other forms.
• Researching required information using available resources.
• Researching, identifying, and resolving investigation using applicable software.

REQUIREMENTS

• Should have Bachelor’s degree.
• Preferred experience in Health sector
• Good communication and excellent in Office suits.

Team leaders are responsible for training team members, setting strategy and monitoring progress towards goals. Good leaders should have strong communication, problem solving, organizational and delegation skills.

JOB RESPONSIBILITIES

• Complete and finalize investigations of the call center team.
• Prepare and review reports on guidelines and outbreaks.
• Train and supervise the investigation teams.
• Participate in the related activities of the department.
• Responsible for distributing information to team members.

REQUIREMENTS

• Very good skills in using Microsoft office suits.
• Previous experience with leading team or project.
• Good background about public health and infectious diseases
• Should have bachelor’s degree.

Leading and support of infectious diseases activities and surveillance programs.

JOB RESPONSIBILITIES

• Leading and support of infectious diseases activities and surveillance programs.
• Conduct analysis and situational reports.
• Prepare routine and ad-hoc reports of incidence, coverage, epidemiology and standards.
• Participate in audit and monitoring of activities and events related to the infectious diseases.
• Lead and support of research and projects.

REQUIREMENTS

• Qualification in public health or medical fields (bachelor, Masters of PhD)
• Experience with public health or medical fields.
• Participate in research, committees, projects in related fields.

The Business Analyst Librarian ensures that library and research systems and workflows are optimized to effectively support the needs of library users and academic stakeholders. Optimize Systems to Enhance the efficiency and effectiveness of library systems and research workflows. Gather Requirements to Collaborate with stakeholders to understand needs and gather requirements for system improvements Develop Solutions for Propose and implement solutions aligned with library needs and research workflow optimization. Integrate Systems to ensure seamless integration of various library systems and research tools for enhanced information access.

JOB RESPONSIBILITIES

• Conduct a thorough analysis of library systems, research services, and information management practices.
• Collaborate with library staff, researchers, and stakeholders to gather requirements and identify needs for system enhancements.
• Develop comprehensive documentation, including business requirements, functional specifications, and process flow.
• Evaluate existing library systems, discovery tools, and research services and recommend improvements or enhancements. (WMS, PURE, Scholar works)
• Support the implementation of software solutions to enhance library services and research support, including system configurations and data migrations.
• Conduct user acceptance testing and facilitate training sessions for library staff and researchers to ensure successful adoption of new systems.
• Provide ongoing support and troubleshooting for library systems and research services, addressing issues and optimizing performance.
• Monitor system usage, user feedback, and data analytics to identify opportunities for service improvement and user engagement.
• Stay updated on industry trends, best practices, and emerging technologies in library services and research support.
• Communicate project progress, challenges, and recommendations to library leadership and stakeholders.

REQUIREMENTS

• Proven experience as a Business Analyst in a large academic library or research services role.
• Strong analytical and problem-solving skills, translating business needs into technical requirements.
• Proficiency in documentation tools and techniques, such as requirements gathering, process mapping, and user stories.
• Education Level: Bachelor’s degree in library science, Information Science, Business Administration, or related field
• Language: Fluent Arabic & English (Writing & Speaking)
• should have 2– 5 years’ experience in medium to large academic settings.

Facilitate research processes and support stakeholders throughout the research lifecycle. Promote Open Access initiatives for equitable access to scholarly knowledge. Manage publishing processes, including manuscript submission and copyright compliance. Provide training and education on research methodologies and Open Access publishing. Manage and maintain academic databases to ensure access to scholarly resources. Engage in outreach activities to advocate for Open Access initiatives and library resources. Stay informed on emerging trends and best practices in scholarly communication. Contribute expertise to library committees focused on research support services. Provide expert reference services to guide users in accessing scholarly literature. Assess and improve research support services based on feedback and data analysis.

JOB RESPONSIBILITIES

• Demonstrated experience providing research support services in an academic library or research environment, focusing on scholarly communication, OA publishing, and APC management.
• In-depth knowledge of Open-Access publishing models, copyright issues,and funder mandates, with experience assisting researchers in navigating these complexities.
• Proficiency in utilizing library systems, research systems (CRIS) academic databases, and citation management tools, with a strong understanding of research workflows and publication processes.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with faculty, researchers, and library colleagues.
• Experience developing and delivering training sessions and workshops tailored to diverse audiences on research methodologies, academic writing, Open Access, research data management, and publishing.
• Commitment to diversity, equity, and inclusion in library services, with a strong customer service orientation and a passion for supporting the information needs of library users.
• Ability to work independently and collaboratively in a fast-paced academic environment, with a flexible and adaptable approach to changing priorities and responsibilities.
• Strong analytical and problem-solving skills, with the ability to assess and evaluate research support services and implement data-driven improvements.
• Commitment to professional development and staying abreast of emerging trends, technologies, and policies in scholarly communication, OA publishing, and research support services.

REQUIREMENTS

• Demonstrated experience in providing research support services in and academic library or research environment, focusing on scholarly communication, OA publishing, and APC management.
• In-depth knowledge of open-access publishing models, copyright licensing issues, and funder mandates, with experience assisting researchers in navigating these complexities.
• Proficiency in utilizing library and research software applications, academic databases, and citation management tools, with a strong understanding of research workflows and publication processes.
• Excellent communication and interpersonal skills, with the ability to
  collaborate effectively with faculty, researchers, and library colleagues.
• Experience developing and delivering training sessions and workshops on research methodologies, academic writing, and OA publishing tailored to diverse audiences.
• Commitment to diversity, equity, and inclusion in library services, with a strong customer service orientation and a passion for supporting the information needs of library users.
• Ability to work independently and collaboratively in a fast-paced academic environment, with a flexible and adaptable approach to changing priorities and responsibilities.
• Strong analytical and problem-solving skills, with the ability to assess and evaluate research support services and implement data-driven improvements.
• Education Level: Master’s degree in library and information science (MLIS) or related field from an accredited institution.
• Language: Fluent English, preferably native (Writing & Speaking)
• Nationality: Multinational experience preferred
• Experience: 2– 5 years in medium to large academic settings

Job to carry out all work related to the daily operations and follow-up of workers in residential units, and to work continuously on. Develop annual plans for the development of employees and students in a functional role.

JOB RESPONSIBILITIES

• Follow up on all movements and tasks within the housing, including transportation and allocation of housing units.
• Dealing with violations of housing laws and submitting reports if necessary
• Supervising the application of the laws, regulations, and instructions for housing units
• Monitor maintenance operations and communicate with departments and service providers.
• Carrying out any other work related to the nature of the work upon assignment.

REQUIREMENTS

• Ability to work and communicate with a wide range of community groups, such as students, parents and administrators.
• Student supervision and follow-up skills
• Ability to establish effective relationships with student and staff.
• Computer Application Skills
• Education Level: High school or Diploma
• Language: Arabic & English (Writing & Speaking)
• Experience: 5 – 2 years